RETURN POLICY

At FWORDS LLC, we want you to love your purchases without worrying about being stuck with something you don't like. We understand that online shopping can be tricky, so we're here to ensure your experience is as stress-free as possible!

Return Policy

FWORDS LLC will accept returns or exchanges for items purchased from our website within 30 days of purchase, under the following conditions:

• Cards must be in their original condition without any writing or damage.
• All original packaging, including the envelope and plastic sleeve, must be intact.
• Any sign of damage will compromise the FWORDS LLC guarantee
• Item(s) cannot be returned or exchanged after 30 days of purchase.

Certain types of items are exempt from being returned. Personalized or custom-made cards cannot be returned. To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact us at info@fwords.xyz with your order number and reason for return or exchange. We will handle your request based on the rules stated on this page.

Exchanges (if applicable)

For all returns or exchanges, please contact us at info@fwords.xyz with your order number and reason for return or exchange. We will handle your request based on the rules stated on this page.

Return Shipping

FWORDS LLC will provide a prepaid shipping label for any returns or exchanges, so you don’t need to worry about return shipping costs or purchasing insurance. Simply follow the instructions provided once your return or exchange request is approved

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Once your return is received and inspected, we will notify you by email that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds (if applicable)

Refund processing time between financial institutions may take 5-7 days. If you haven’t received your refund after this time, please email us at info@fwords.xyz, and we will investigate the matter.

Gifts

Follow the instructions above for returning online orders. If the card was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective card, please contact us at info@fwords.xyz within 48 hours of receiving your order. Include a photo of the damaged item. We will review your request based on the tracking information and delivery confirmation from the carrier.

Feedback

We value your feedback, questions, or concerns. Please feel free to email us at info@fwords.xyz to let us know how we’re doing. We take your feedback seriously and strive to improve.